Alaba OTG Plug

(“we”, “our”, “us”) respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or engage with our business—whether online or offline.

By using our services or purchasing from https://alabaotgplug.com, you agree to the terms outlined below.

Information We Collect

We may collect the following types of information:

Personal Information

• Full name
• Email address
• Phone number
• Delivery and billing address
• WhatsApp number or Instagram handle (if used for communication)
• Payment information (processed via secure third-party gateways such as Paystack or Flutterwave)

Transaction Data

• Purchase history
• Product type (new or used)
• Payment confirmation
• Shipping method and tracking info
• Return or refund requests

Technical Data

• IP address
• Browser type and version
• Device information
• Cookies and on-site usage analytics

How We Use Your Information

• We use the information collected for the following purposes:
• To process and fulfill orders made via our website or messaging channels
• To respond to customer inquiries, requests, or complaints
• To process return or refund requests
• To issue raffle tickets or respond to raffle-related queries
• To send updates, order confirmations, and support messages
• To detect and prevent fraudulent activity
• To improve our services, website functionality, and marketing communications

Information from Online Forms

Information collected via contact forms, Power Draw registration, support forms, or product inquiries is used solely for the purpose of fulfilling your request, issuing confirmation (e.g., raffle ticket IDs), and processing related transactions. We do not sell, rent, or share this information with any third party for marketing purposes.

Return & Refund-Related Data Handling

• When handling return or refund requests, we may request:
• Proof of purchase (receipt/order ID)
• Product photos or videos (especially for used goods)
• Return delivery tracking (if required)
• Bank details for approved refund processing

This information is treated as confidential and only used for verification and customer support.

Disclosure of Information

• We do not sell or rent your personal data. However, we may disclose it to:
• Logistics partners for delivery purposes
• Secure payment gateways (e.g., Paystack, Flutterwave)
• Government or legal authorities, if required by law

Technical or service providers who assist in operating our business securely and efficiently

Data Retention

We retain your information only as long as necessary to:

• Complete your transactions
• Satisfy legal or warranty requirements
• Handle returns, refunds, or disputes

If you wish to have your data deleted or updated, please contact privacy@alabaotgplug.com.

Data Security

We take your privacy seriously. Your data is protected through:

• Encrypted payment gateways
• Secure hosting and database management
• Internal access controls for staff
• While we strive to use commercially acceptable means to protect your data, no system can guarantee absolute security.

Your Rights

You have the right to:

• Access your personal data
• Correct inaccuracies in your data
• Request deletion of your data
• Opt out of marketing emails

To exercise any of these rights, email privacy@alabaotgplug.com.

Used & Refurbished Products

• As a company that sells both new and used electronics/tools, we disclose product condition at the point of sale.
• Used or refurbished items are sold as-is, unless otherwise stated
• No customer data is extracted from used devices before resale
• Buyers are encouraged to reset and inspect used devices upon receipt

Children’s Privacy

Our website and services are intended for users aged 18 and above. We do not knowingly collect data from individuals under 18 years of age.

Policy Updates

This policy may be updated occasionally to reflect legal changes or service improvements. All updates will be posted on this page with the updated date shown above.

Contact Us

If you have questions or concerns about this Privacy Policy or your data:

Alaba OTG Plug

• Email: privacy@alabaotgplug.com
• Website: https://alabaotgplug.com
• Phone/WhatsApp: 08038075154